FAQ

Shipping:

What location Vayal Foods ships its products?

VayalFoods products are shipped to all US states (except Hawaii & Alaska)

Do you offer free shipping?

Free shipping available for orders over $50. For Georgia customers, free shipping available for orders over $30. Our standard shipping rate is $9.99.

How is the shipping cost calculated?

Shipping is free for orders over $50. Our standard shipping rate is $9.99. We also have an option to calculate shipping cost real time based on the zip code before placing the order. Price varies based on weight and zip code.

How long does it take for orders to ship?

Usually free shipping orders will be shipped within 24-48 hours. If next day shipping is selected, those orders will be shipped within 24 hrs.

Who is our shipping carrier?

Vayal Foods preferred carriers are USPS and UPS.

Do you provide shipment tracking for the orders?

Once your order is shipped, an email confirmation will be sent to you, with the shipping information and carrier tracking number. If you have any concern, always you can contact us at support@vayalfoods.com.

Do I have to be home to get my orders?

No. Vayal Foods is currently using USPS and UPS for shipping services which does not require a customer signature.

Pickup:

What locations order pickup is available?

Currently pick up is available only in Atlanta, GA (Cumming, GA)

When can the order be picked up?

Once you place the order, please contact us through WhatsApp at 847-306-9696 or email to support@vayalfoods.com. We shall confirm the time for pickup.

Orders:

How do I know current status of my order?

You can track the status of your order with the order number sent to your email. You can also track the same in accounts page.

How do I know if my order is placed successfully?

Once your order is successfully placed, you will be directed to a confirmation page which will have the order number. In addition, you will also receive an email confirmation with the order number, you can track status of your order with the order number. Once your order is shipped, a shipment confirmation along with tracking number will be sent to your email/phone number.

How do I change my shipping address?

If the order is already shipped, shipping address cannot be changed. If the order is placed and yet to shipped, you can change the shipping address. Please contact us through WhatsApp at 847-306-9696 or email to support@vayalfoods.com

How do I change my contact number, email or address?

You can change your contact number, email or address in the accounts page.

Can I cancel my order once it placed?

Yes. You can cancel the order if the order is not shipped yet. Please contact our customer support WhatsApp number at 847-306-9696 or email to support@vayalfoods.com immediately within 2 hrs.

Is there a fee if I cancel a confirmed order?

Vayal Foods gives you a two hour window to cancel or change your order through our customer support. After this time, we will try to stop your shipment in our warehouse, if possible. If we are unable to stop the shipment, we will have to charge you the shipping charges to retrieve the packages and credit the balance amount to your account from which you have purchased.

What is your satisfaction guarantee?

If for any reason you are not satisfied with an item you receive or have mistakenly delivered the wrong product, please contact our customer support team WhatsApp at 847-306-9696 or email to support@vayalfoods.com about any order issues within seven days of the day on which the item was delivered and we will have it addressed as quick as possible. Your satisfaction is our goal.

How do I know if you have any offers/promotions?

Vayal Foods do run promotions and offers time to time, to receive promotional offers and new product information please subscribe to our newsletter with your email at bottom of the home page.

How do I apply a promo code I’ve received?

During check out you will be able to enter a promo code. Please be sure to enter the promo code prior to placing the order. Only one promo code is accepted per order.

How do I contact you if I have questions or concerns about the order?

If you have a question or concern, please contact our customer support WhatsApp number at 847-306-9696 or email at support@vayalfoods.com

Payment:

What Payment Methods can I use?

We accept all major credit & debit cards including Visa, Master Card, Discover, American Express, PayPal, Google Pay, Apple Pay and more.

 

 

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